Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: [01 September 2026]

This Shipping & Delivery Policy applies to products purchased through the TRICHOSMO website.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

Product availability

Order volume

Verification requirements

Holidays

Operational circumstances

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Name

House/Building number

Street/locality

City

State

PIN code

Contact number

TRICHOSMO is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

4. Delivery Time

Estimated delivery timelines may vary depending on the delivery location, courier partner, product availability and other circumstances.

The delivery estimate displayed at checkout should be treated as an estimated timeline and not a guaranteed delivery date.

5. Order Tracking

Where tracking is available, customers may receive tracking information through the registered email address or mobile number.

6. Delayed Delivery

Delivery may be delayed due to:

Weather conditions

Public holidays

Courier delays

Address issues

Transportation disruptions

High order volume

Other circumstances beyond reasonable control

7. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept delivery or repeated failed attempts, additional shipping charges or other conditions may apply.

8. Damaged Package

If the package appears damaged at delivery, customers should:

Take photographs of the package

Record the damage where possible

Contact TRICHOSMO promptly

Provide the order number and photographs

9. International Shipping

International shipping availability, charges, customs duties and delivery timelines may vary by destination.

Any applicable customs duties, import taxes or local charges may be the customer's responsibility unless otherwise stated.

10. Contact

For shipping-related assistance:

Email: trichosmo@gmail.com

Phone: +91-7988480479, +91-9671665259

Please keep your order number available when contacting support.