Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: [01 September 2026]

At TRICHOSMO, we aim to provide a transparent and fair experience for our patients and customers.

This policy explains cancellation and refund conditions for appointments, consultations, treatments, packages and products purchased through our website or clinic.

1. Appointment Cancellation

Patients are requested to inform TRICHOSMO as early as possible if they are unable to attend an appointment.

Appointments may be cancelled or rescheduled by contacting our clinic.

2. Appointment Rescheduling

Where applicable, an appointment may be rescheduled subject to:

Availability

Clinic schedule

Treatment requirements

Any applicable booking conditions

Repeated rescheduling or late cancellations may be subject to additional conditions.

3. No-Show Appointments

If a patient does not attend a confirmed appointment without prior notice, any advance or booking amount may be treated according to the applicable booking terms communicated at the time of payment.

4. Consultation Fees

Where a consultation fee has been paid, refund eligibility will depend on the applicable consultation and booking terms communicated before payment.

A consultation fee does not automatically guarantee that a patient will proceed with a treatment.

5. Treatment and Package Payments

Treatment packages and prepaid services may be subject to specific terms communicated at the time of purchase.

Refund requests for unused or partially used treatment packages will be reviewed individually based on:

Services already provided

Treatment plan

Package terms

Applicable taxes

Administrative or processing charges, where applicable

Medical or clinical circumstances

Any refund will be processed only after the request has been reviewed and approved.

6. Treatments Already Performed

Fees for treatments or services that have already been provided are generally non-refundable, except where required by applicable law or where TRICHOSMO determines otherwise.

7. Product Cancellation

A product order may be cancelled before dispatch, subject to order status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

8. Product Refunds

Products may be eligible for return or refund only if they satisfy the conditions mentioned in our Return & Exchange Policy.

Products that have been opened, used, damaged due to customer handling or returned without the required packaging may not qualify for a refund.

9. Damaged or Incorrect Product

If you receive:

A damaged product

A wrong product

A missing product

please contact us as soon as possible with your order number and supporting photographs.

We will review the issue and provide an appropriate resolution.

10. Refund Processing

Once a refund is approved, the refund will generally be processed through the original payment method, where technically possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

11. Non-Refundable Situations

Refunds may not be available for:

Services already completed

Products used or opened where return is not permitted

Customer change of mind after treatment has been performed

Incorrect information supplied by the customer

Missed appointments without required notice

Products damaged after delivery due to customer handling

Services or products specifically identified as non-refundable

12. Promotional Offers

Products, packages or services purchased under promotional offers may have separate refund or cancellation conditions.

The applicable terms will be communicated with the offer.

13. How to Request a Refund or Cancellation

Please contact us with:

Full name

Registered mobile number

Order/appointment number

Date of purchase/appointment

Reason for cancellation or refund

Supporting documents/photos, where applicable

Email: trichosmo@gmail.com

Phone: +91-7988480479, +91-9671665259

14. Policy Changes

TRICHOSMO reserves the right to update this policy from time to time.

The updated version will be published on this page.