Appointment Cancellation & Rescheduling Policy

Appointment Cancellation & Rescheduling Policy

Effective Date: [01 September 2026]

At TRICHOSMO, we value our patients' time and our medical team's scheduled appointments. This policy explains the cancellation and rescheduling process.

1. Booking an Appointment

Appointment requests submitted through the website are subject to availability and confirmation by TRICHOSMO.

An appointment should be considered confirmed only after receiving confirmation from our team.

2. Cancellation

If you are unable to attend your appointment, please inform us as early as possible.

Early cancellation allows us to offer the appointment slot to another patient.

3. Rescheduling

Patients may request to reschedule an appointment subject to:

Doctor availability

Clinic schedule

Treatment requirements

Availability of the requested time slot

4. Late Cancellation

Repeated late cancellations or cancellations made without reasonable notice may affect future appointment availability or booking conditions.

Where an advance payment has been collected, the applicable refund conditions will be governed by our Refund & Cancellation Policy.

5. No-Show

If a patient does not attend a confirmed appointment without prior notice, the booking may be treated as a no-show.

Any applicable advance or consultation payment will be handled according to the applicable booking terms.

6. Late Arrival

Patients arriving late may receive a shorter consultation or treatment session if the delay affects the next scheduled appointment.

Where necessary, the appointment may need to be rescheduled.

7. Clinic-Initiated Cancellation

TRICHOSMO may need to cancel or reschedule an appointment due to:

Doctor availability

Medical circumstances

Technical issues

Clinic operations

Emergencies

Other circumstances beyond reasonable control

Where appropriate, our team will contact the patient to arrange another appointment.

8. Treatment-Specific Requirements

Certain treatments may require:

Medical consultation

Pre-treatment instructions

Medical history

Patch testing

Specific preparation

Confirmation by the treating professional

Patients should follow all instructions provided by the clinic.

9. Contact

For appointment cancellation or rescheduling:

TRICHOSMO Skin, Laser & Hair Clinic

1704, HBC Rd, New Housing Board Colony, Sector 14, Sonipat, Haryana 131001

Email: trichosmo@gmail.com

Phone: +91-7988480479, +91-9671665259