Return & Exchange Policy

Return & Exchange Policy

Effective Date: [01 September 2026]

TRICHOSMO aims to ensure that customers receive products in good condition and as ordered.

This policy applies to eligible products purchased through our website.

1. Eligibility for Return

A product may be eligible for return where:

The wrong product was delivered

The product arrived damaged

The product is defective

The order is otherwise eligible under the applicable return terms

Products must generally be returned:

Unused

In original condition

In original packaging

With labels, accessories and documentation where applicable

2. Products That May Not Be Eligible

Returns may not be accepted for:

Used products

Opened products where hygiene or safety considerations prevent resale

Products damaged after delivery due to customer handling

Products without original packaging

Products purchased under terms specifically marked as non-returnable

3. Damaged Products

If your product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Order number

Photographs of the package

Photographs of the product

Description of the issue

Our team will review the request.

4. Wrong Product

If you receive a product different from the product ordered, contact us with your order details and photographs.

After verification, we may arrange an appropriate replacement or refund.

5. Return Process

To request a return, contact:

Email: trichosmo@gmail.com

Please include:

Full name

Order number

Product name

Reason for return

Photographs, where applicable

Do not send a product back without receiving return instructions from our team.

6. Exchange

An exchange may be provided where:

The wrong product was delivered

The product is damaged or defective

Replacement stock is available

Exchange requests remain subject to verification.

7. Refund

If a return is approved and a refund is applicable, the refund will generally be processed through the original payment method.

Bank/payment-provider processing times may vary.

8. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return and the applicable return terms.

Where the product is confirmed to be damaged, defective or incorrectly supplied by us, TRICHOSMO may provide an appropriate resolution.

9. Inspection

All returned products may be inspected before a refund or exchange is approved.

10. Contact

TRICHOSMO Skin, Laser & Hair Clinic

1704, HBC Rd, New Housing Board Colony, Sector 14, Sonipat, Haryana 131001

Email: trichosmo@gmail.com
Phone: +91-7988480479, +91-9671665259