Privacy Policy

Privacy Policy

Effective Date: [01 September 2026]
Last Updated: [01 September 2026]

At TRICHOSMO Skin, Laser & Hair Clinic, we respect your privacy and are committed to protecting the personal information you provide while using our website, booking appointments, contacting our clinic, purchasing products, or using our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

Full name

Mobile number

Email address

Date of birth or age, where required

Gender, where voluntarily provided

Address and delivery address

Appointment details

Order details

Billing information

Treatment-Related Information

When you voluntarily provide information for consultation or treatment, we may collect relevant information such as:

Skin and hair concerns

Treatment history

Relevant medical information

Allergies or sensitivities

Photographs or treatment-related images, where applicable

Information required by our medical professionals to assess your treatment needs

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address

Browser type

Device type

Operating system

Pages visited

Website interaction data

Referral source

Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and manage appointments

Respond to enquiries and support requests

Provide consultation and treatment-related services

Process product orders

Deliver purchased products

Process payments

Send order and appointment notifications

Provide customer support

Improve our website, products and services

Understand website usage and performance

Send promotional communications where permitted

Prevent fraud, abuse and unauthorized activity

Maintain business, accounting and legal records

Comply with applicable laws and regulations

3. Medical and Treatment Information

Any health or treatment-related information voluntarily provided by you may be used by our authorized medical professionals for consultation, assessment, treatment planning, record keeping and patient care.

We do not use treatment-related information for unrelated purposes without appropriate permission or a lawful basis.

4. Payments

Payments made through our website may be processed by third-party payment service providers.

TRICHOSMO does not intend to store complete debit/credit card details on its own servers unless specifically required and lawfully permitted.

Payment providers may process information according to their own privacy policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to:

Remember user preferences

Maintain shopping cart functionality

Understand website traffic

Improve website performance

Measure marketing campaigns

Provide relevant content and advertisements

You may control cookies through your browser settings.

For more information, please refer to our Cookie Policy.

6. Sharing of Information

We may share information with trusted third parties where reasonably necessary to operate our business, including:

Payment processors

Shipping and logistics providers

Website hosting providers

Technology and software providers

Analytics providers

Marketing platforms

Customer-support providers

Professional advisers

Government or law-enforcement authorities where legally required

We do not sell your personal information as a business practice.

7. Marketing Communications

If you provide your contact details or otherwise consent to receive communications, we may contact you regarding:

Appointments

Orders

Services

Offers

Promotions

Clinic updates

Educational content

You may request to stop receiving promotional communications at any time.

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain information only for as long as reasonably necessary for:

Providing services

Processing orders

Maintaining medical records

Accounting and taxation

Legal compliance

Resolving disputes

Maintaining legitimate business records

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services or other external websites.

We are not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our website is not intended for children to independently purchase products or book medical/aesthetic services without appropriate parental or guardian involvement.

If information belonging to a child has been provided without appropriate consent, please contact us.

12. Your Rights

Subject to applicable law, you may request:

Access to your personal information

Correction of inaccurate information

Deletion of information where legally permitted

Withdrawal of marketing consent

Information about how your information is being used

Certain information may need to be retained where required by law or for legitimate business or medical-record purposes.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated date.

14. Contact Us

For privacy-related questions or requests, contact us:

TRICHOSMO Skin, Laser & Hair Clinic
1704, HBC Rd, New Housing Board Colony, Sector 14, Sonipat, Haryana 131001

Email: trichosmo@gmail.com
Phone: +91-7988480479, +91-9671665259

Please mention "Privacy Request" in the subject of your email.